What are the basics?
Standard and EMS delivery services are available for most of the countries that we ship to. Your order will be sent out via the most suitable carrier, dependent on size and weight.
How much does delivery cost?
Shipping costs are waived at the checkout page when both the destination and delivery service are selected. You can see the total amount only includes the order amount.
Can I track my order?
Tracking is available on some Standard Delivery services and on all Express Delivery services. You'll receive a shipping confirmation email from the warehouse with a tracking link for your parcel so you can follow its journey.
Once your order has arrived in your country, it will be passed on to an internal postal service, according to standard delivery procedures.
When will my order be delivered?
The order will be despatchhed within 48hours after payment completed. If order paid after 4:00PM, shipment will be despatched the next day working hours.
Delivery times vary depending on your location however please allow up to 3~7 working days to receive your goods although it will generally be sooner.
Our carriers deliver during normal business working hours and may require a signature on receipt, so we suggest your order is delivered to an address where someone will be available to accept it.
If you're not in when your parcel arrives, the carrier will leave a card telling you where it is. It might be left in a safe place or there will be details on how to pick up your order or rearrange delivery.
Please be advised that on any public holiday dates in your country, deliveries will not be made. In this instance, please expect your order to arrive the next business day.