RETURN&EXCHANGE
For any returns for refund or exchange from international customers, please read on:
Return your item within 45 days of it being delivered or available for collection (including sale items).
It can take up to 21 working days (excluding weekends and public holidays) for your order to arrive back at our warehouse.
If you return your order within 28 days of it being delivered or available for collection, we’ll issue a refund to your original payment method. Please allow 10 working days for the funds to show in your account.
Create a return:
1. Go to the My Orders section of your account and give us detials of the order you’re looking to send back to us.
2. Select the items you’re returning and the reason you’re returning them to us.
3. Search by postcode, street or address to find your nearest drop off point.
You’ll still have the option to choose which carrier you’d like to return your order with, but we’ll let you know which one is closest to the address you’ve given us.
Decide which carrier you're returning with and Place Return. Please remember that all the items you've selected need to be posted back in one parcel.
More than one order to return?
If you have items from more than one order that you'd like to return, you can send them back in the same parcel. When creating your return, you’ll be shown any items that can be returned in the same parcel.
Simply log into 'My Account', select the items from each order you want to return and follow the instructions provided by our customer service. Please make sure all of the items you select to return can fit into one parcel. If they can't fit in one parcel, you'll need to return them in more than one parcel and create a separate return for each parcel.
You'll be sent a label for your combined return with your tracking number so you can follow the progress of your return.
When your return arrives at our warehouse, all the items will be processed and we'll email you to let you know.
Don’t forget…
Please ensure you keep your receipt of proof of postage from the courier company.
All returned items should be sent in their original condition and packaging including tags. In the unlikely event that an item is returned to us in an unsuitable condition or outside of the 28 day return policy, we reserve the right not to refund you. If you want these returned to you, we may request that you cover the delivery cost.
